Customer Service
BEC Masterclass
Unit 12 p. 94, 98, 99, 147 (audioscript)
Discussion and Listening part one gap fill
Third conditional - past perfect tenses for impossibility (e.g. Hypothetcial past situations)
Past modal forms
(click on image to see full chart)
(click on image to see full chart)
Vocabulary
Sale /ei/ (noun)
Sell /e/ (verb)
Choice /ɔɪs/ (noun)
Choose /u:z/ ( verb)
Cold call(ing)
Call centre
After sales service
Skip (ahead) = leave out
Corrections
Unpolite x
impolite (prefixes)
Splitted x
split (irregular verbs)
A wrong information x
some wrong information (uncountable nouns)
Said me the true x
Told me the truth (verb patterns and word forms)
Homework
1) Unit 9 revision
2) Find examples of the third conditional in your reading or listening.
E.g.
https://www.theguardian.com/books/2014/mar/13/counterfactual-history-what-if-waste-of-time
https://www.theguardian.com/film/2011/mar/18/what-if-star-wars-never-existed
https://www.theguardian.com/books/2014/mar/13/counterfactual-history-what-if-waste-of-time
https://www.theguardian.com/film/2011/mar/18/what-if-star-wars-never-existed
Going further
Some examples of bad customer service in film and tv. (Warning: does contain swearing)
Little Britain
Bridesmaids
See also: https://youtu.be/ba5F8G778C0
Our next lesson will be on Wednesday 6th July
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