Post CPE Lesson 29

Class:

Reflection on progress

Telephone Language
http://seansenglishclassroom.pbworks.com/w/page/32872816/Using%20The%20Telephone

Schemata for phone calls

Skills - Active Listening, Supporting the Speaker (Adapted from Business Advantage Cambridge University Press Unit 13.3

Corrections:

Countable/uncountable

An some advice, another other accommodation

Appropriate greeting

Good Morning, Best Western Termini, who am I speaking to? How can I help you?

Missing preposition

I replied you on 21st May. I replied to you on 21st May. 

Irregular past form

Quitted quit

Vocabulary choice

Yes that could go work.

I'd like to eliminate cancel my booking

Pronouns

I taught me myself what to do

I asked me myself if I really wanted the job. 

Vocabulary:

Undervalued

Supplement (e.g. pay a supplement for an extra service in a hotel)

Exclusive (e.g we have a very exclusive clientele)

Going further:
Telephone Language

For more songs about phones and phoning go to my Spotify Playlist
https://open.spotify.com/user/11142496185/playlist/6r3rJS9Kr5nQWOYoguqBJH

Active Listening
http://www.mindtools.com/CommSkll/ActiveListening.htm

Summer Reading
Some ideas for summer holiday reading http://www.bbc.com/culture/story/20150119-the-21st-centurys-12-best-novels

Lillian Hellman
The author of today's short story, Pentimento.
http://www.pbs.org/wnet/americanmasters/episodes/lillian-hellman/about-lillian-hellman/628/

Bad customer service

The Importance of Punctuation